About Us

The New Zealand Gift Shop is the No. 1 Shop on George Street. (We are located at 1 George Street, Dunedin, New Zealand.)   We specialise in bringing you top quality Kiwiana, Beer Gear, and souvenir items online and instore. Our business trading name is New Zealand Giftshop Ltd. We are a New Zealand business and all purchases will be billed in New Zealand Dollars.

Shipping Information

Local (New Zealand) Orders

All orders within New Zealand will be delivered by courier. A packing and delivery charge of $10.00 will be added to your order total at checkout. You should expect delivery within 5 working days from receipt of order.


International Orders

All international orders are dispatched via New Zealand Post Airmail.  International orders are charged packing and postage based on the weight of the order. Packing and postage costs are added to your order total at check-out. To see how much the packaging costs will be, simply put the items in your cart, add your delivery details and click next. You should expect delivery within 12 working days from receipt of order.

 

Cancellation Policy

If you change your mind and would like to cancel your order you can do this within four hours. Please email us at newzealandgiftshop@xtra.co.nz to let us know. 

Returns Policy

If for any reason you are not completely satisfied with your purchase, simply re-package the item/s together with the packing slip and return to us within 30 days, for your choice of a replacement or full refund. We would appreciate you indicating the reason why you are returning the goods.

Every effort is made to securely package all fragile goods in order to avoid breakage. If your purchase should suffer damage, please return the item with proof of purchase, for your choice of replacement or full refund.

We will notify you via email of your refund or replacement once we have received and processed the returned item. Unfortunately, postage charges are not refundable.

Faulty or damaged Goods Under Warranties: 

If the goods are being returned because they fail to comply with legal or manufacturers warranties, we will be able to advise you in regard to availability of a refund, exchange, repair agents or replacement of like product, in accordance with your rights as a customer under the Consumer Guarantees Act and the Fair Trading Act.

Our returns address is:

New Zealand Giftshop Ltd

1 George Street

Dunedin 9016

New Zealand


Your satisfaction is important to us, so if you require any further information, please email us at newzealandgiftshop@xtra.co.nz